Digital Participation Policy

Digital Participation Policy

In managing its social media accounts, the CMA ensures full compliance with the Guidelines for Social Media Use in UAE Government Entities.

Scope and Objectives

• Promote effective communication with the public through official digital channels.
• Ensure transparency and professionalism in addressing user inquiries and feedback.
• Enhance service delivery by incorporating public input and suggestions.

Key Stakeholders

• Target audience: Investors, listed companies, financial intermediaries, and members of the public with interest in capital markets.
• Other stakeholders: Relevant UAE government entities, financial markets, and brokerage firms.

Social Media Usage Guidelines

• Adhere to the Guidelines for Social Media Use in UAE Government Entities.
• Respond to inquiries within three business days, document user needs, and forward them to the competent department.
• Conduct opinion polls periodically or as needed, especially when an opinion poll forms part of a given study.
• Launch educational and cultural contests to boost public engagement.

Response and Evaluation Mechanisms

• Respond to public comments through official social media accounts and email.
• Document user needs and share them with the competent department.
• Evaluate user satisfaction with the quality and timeliness of responses.

Promote Opportunities for Digital Participation

• Announce polls and contests through social media and the national participation platform (sharik.ae).
• Publish periodic reports on participation outcomes and their impact on service improvements.
• Encourage public engagement through educational digital campaigns.

Content Oversight Policy

The CMA welcomes input from users and encourages them to share their comments and feedback, which will be carefully considered to support service enhancement and improvement. However, it reserves the right to hide any content that may:

• Pose a security threat.
• Contain inappropriate language.
• Violate the privacy of others or be perceived as offensive.
• Violate UAE laws.
• Be indecent, obscene, or defamatory.
• Include unsolicited messages or promote commercial activity.
• Be interpreted as prejudiced, harmful, or discriminatory based on race, color, nationality, religion, social status, etc.
• Contain political content or collective advocacy discussions.
• Breach intellectual property rights.

Non-compliance with these standards may result in the user being restricted from posting.

Code of Conduct for Social Media Management Team

The social media content management team is committed to:

• Upholding courteous, transparent, and respectful communication.
• Promptly addressing all inquiries and sharing user needs with the competent departments.
• Considering public input and suggestions and sharing them with the concerned departments.
• Addressing public comments and feedback through: Social media accounts | Email communication
• Maintaining courtesy when responding to user inquiries and managing comments from website visitors, while ensuring full compliance with the CMA’s professional code of conduct and the Guidelines for Social Media Use in UAE Government Entities.