The UAE Government has launched the “Community Participation in Zero Bureaucracy” initiative, designed to enable members of the public to directly evaluate the performance of ministries and federal entities in reducing procedures, expediting transactions, and improving service quality, as part of the Zero Government Bureaucracy Programme. By incorporating people’s real experiences and feedback into the evaluation process, the initiative positions user opinion as a core element in the Zero Bureaucracy Award results, ensuring more realistic assessments and a clearer view of the tangible impact of simplification efforts on the overall service experience.

The initiative engages a wide spectrum of community segments, including individuals, companies, entrepreneurs, retirees, and people of determination, under defined criteria that require candidates not to be employees of a federal government entity and to have had a real, first-hand experience with the entity they wish to evaluate, enabling them to provide an objective and independent assessment. This approach reflects the UAE Government’s vision to build a more efficient and agile government ecosystem and to foster a community culture that views streamlined procedures as a key driver of quality of life and better public services.​

Those wishing to volunteer as evaluators of federal entities under this initiative can submit their applications via the dedicated platform and become part of a pioneering global model adopted by the UAE in engaging the community in assessing government performance and advancing service